Free Shipping with order of $59 and more*
 

Shipping

Advantageous shipping costs

Castello ship across Canada and internationally (outside Canada).

Your total shipping will be calculated automatically during checkout prior to the completion of your order.

You will be provided with your order's actual total shipping cost during checkout.

 

Canada

Castello ship for free, items purchased online almost everywhere in Canada, or all orders of $59 or moreSome remote locations may require additional shipping charges.

Here are the delivery rates in effect in Canada

  • $8 fee for delivery of purchases up to $58.99
  • $0 for the delivery of purchase of $59 and more
    Some remote locations may require additional shipping charges.
  • : Free shipping is at a discount equivalent to 15% of total purchased items after discount and before taxes. This percentage will be deducted from the actual shipping costs.
    • Additional shipping charges may be required for heavy or oversized items.
    • Additional shipping charges may be required for delivery in remote areas.
    • Shipping fees cover the delivery inside Canadian metropolitan areas only (except for Alberta and British Columbia). Additional transport costs will be charged for remote Canadian regions.
  • : amount after discount and before applicable taxes. These prices are subject to change without notice.

 

International - Outside Canada

International delivery costs will be calculated and charged after ordering.
A discount equivalent to 15% of total items purchased after discount and before taxes will be deducted from delivery expenses incurred outside Canada.
Customs fees may apply to pick up your package.

 

Delivery time

Canada: 
IN REGULAR PERIOD :
Orders will be shipped within 24 to 48 hours after full payment for products and delivery charges.
Orders are shipped by Canada Post - from Quebec, Canada, Monday to Friday from 9 am to 5 pm.

In regular period : The delivery of Canada Post is 1 to 3 days in urban areas and up to 5 days for rural areas.

If you need your order for a specific date, we suggest you contact our customer service at [email protected] or 1-855-538-3383 ext. 215.

United States: Due to possible processing time at US Customs, we are not able to estimate the delivery time with high accuracy. Generally, you will receive your purchase within 7 to 10 business days after your order have been paid (shipping included).
Customs charges may be added to delivery costs.

 

Pickup in store - Free 

You can pick up your order in store for free and avoid delivery charges. You can specify, when finalizing your order, the store of your choice, the date and desired time. Our team will call you to notify you when your order is ready.

 

Pickup Drive-thru service - exclusive Ancienne-Lorette & Mont-Royal - Free

It is possible to pick up your order at Drive-thru service for free without delivery costs. When you finalize your order, you can select the pick-up in store option at billing step - #MAGASIN (Drive-thru)  of your choice, the date and time you want. Our team will call you when your order is ready to pick-up. Bring your order email up and call us at 1 855-538-3383 when you are close to the Castello Mont-Royal Area (1390 Mont-Royal Avenue East Montreal, QC H2J 1Y7) or Castello Sector Ancienne-Lorette ( 1263, Avenue Jules-Verne L'Ancienne-Lorette, Quebec G2E 6L6) and we will bring your order to where you are parked on presentation of a piece of identification and your confirmation email. You will have your order in a few minutes only!

 

Back ordered items

Although we do everything in our power to keep the amounts posted on our website is accurate, it can occasionally happen that some items are not available. If necessary, we will contact you. The item will be removed from your order and you will be charged and debited for the products that are delivered to you. It will be possible to specify a substitute. No automatic replacement will be made on your order.

 

Coporate clients

Corporate clients (companies, schools, daycare centers ) receive special delivery policy with different rates. To learn more about our delivery rates for corporate clients, you can contact the corporate department at 418 380-4666 or toll free at 1 855 538-3383.

For more information

Customer service

Phone

Toll free: 1 855-538-3383

Quebec: 418 380-4666

Montreal : 514-400-0046

email: [email protected]

 

Drive-thru MTL or QC (Hassle-free online purchase)

Order online
and pick up your order with the Drive-thru - Pickup Service (Exclusive to the Mont-Royal - MTL and Ancienne-Lorette - QC Store)
 

Store Pickup

Store PickupPick up your order in store
It's free and fast!
 

Return policy

Discover our easy return policies
 
 
 
 

 

We reserve the right to change or terminate this shipping offer at any time.