Return policy

We promise to refund any unopened and undamaged product, returned within 30 days of receipt of your internet order.

 

Simple return in 3 easy steps:

  1. Safely pack the item to return so that it is not damaged during shipping.
    Include a copy of the invoice or the order and the reason for the return.
  2. Apply Canada Post return label on your parcel (you received it with your order), covering the original shipping label.
  3. Bring the box at a Canada Post station.

To avoid paying shipping costs, it is also possible to return the product directly at one of our branches by bringing your bill.

 

Return policy details:

  • The product have to be returned in its itinial condition, unopened, in mint condition, undamaged or out of its wrapping. In these situations, no refund will be authorised. (see the return policy for a damaged or defective item below)
  • The Canada Post return label provided with the orderhave to be used for the return.
  • The shipment costs of the returned item will be your responsibility. An amount equivalent to the return costs will be deducted from the refund.
  • We refuse any cash on delivery parcel.
  • Returns must be accompanied by a transaction receipt, invoice or order.
  • Refund will be made with the same method of payment of the purchase within 24 hours of receipt.
  • Products purchased at 50% discount or more are considered a final sale and may not be returned.
  • We reserve the right to refuse a return if any of the above criteria is not met and therefore, no refund will be made.
  • For other questions, contact our customer service at [email protected] or 1-855-538-3383.
 

Return policy for a damaged or defective item

In the rare events where a toy is defective due to an unpredictable manufacturer defect or if the item was broken during shipping, please contact us within 7 days of receipt of your purchase by email at [email protected] or by phone at 1-855-538-3383, by explaining the item in question's problem. Given that each manufacturer has different policies in such situations, we will offer you personalized support to solve this problem as quickly as possible.

For more information

Customer service

Phone

Toll free: 1 855-538-3383

Quebec: 418 380-4666

Email: [email protected]

 

Shipping fee

Discover our shipping fee
 
 
 
 

We reserve the right to change or terminate this offer of return at any time.