Shipping & Returns

Castello is a family owned and operated business in Quebec that offers worldwide delivery. Shipping is free for orders over $59* before taxes shipped by regular mail in Quebec, Ontario and New Brunswick. Elsewhere in Canada and the United States, delivery is free for orders over $99 before taxes, except in the Yukon, Nunavut and the Northwest Territories. Some exceptions apply. See all details on this page. To get your products ULTRA FAST, request an in-store pickup and your order will be prepared in minutes. Click on the subject of your interest below and you will be directed to that section.


Return Policy

In-store pickup

EXPRESS delivery

Corporate customers

Corporate customers (businesses, schools, daycares) benefit from a special delivery policy with different rates. To learn more about our delivery rates for corporate customers, you can contact the corporate department in Quebec City at  418 380-4666 ext 224 or anywhere in Canada and the United States at toll free : 1 855 538-3383 ext 224.