Privacy Policy and Protection of Personal Information

Fort both online and in-store, we are committed to making online transactions safe and confidential, and to the highest standards of security.


Personal information

We do not automatically collect personal information such as your name, address, telephone number and e-mail address. Such information will be requested in the event that you voluntarily provide it to us to order products or register to receive information about our events and promotions. No personal information is required to browse our website.

How we use personal information submitted by consumers

The information collected by our company is used for the following purposes:
> Allowing you to order products and register in our letter system to inform you of activity days and other in-store promotions.
> To improve the quality of the site by commenting on the most popular products.


Your personal information may also be used for statistical purposes by castellojeu.com for performance analysis. These statistics do not contain any information that could identify you.



We do not trade or sell personal information

We retain billing and shipping information in order to process your order and deliver it to its destination. This information will only be used by Castello, le monde du jeu et de la Fête II inc. and the carriers that allow us to complete your order. Personal information collected on this site will only be used internally. We will not sell your personal information or allow a third party to use it for commercial purposes.




We send emails

We will send you emails at regular intervals to inform you of the progress of your order. Occasionally, we will send our customers information about promotions and specials that may be of interest to them. You may choose not to receive email information by selecting the option in your account.


Your security

The Castellojeu.com website uses a secure server (SSL) and RC4 encryption to protect your information, including your personal information related to financial transactions, in order to prevent a third party from intercepting and interpreting the data during the information transfer.




We do NOT collect credit card information

We do not store your credit card information. Payments are made through Shopify and Paypal payment services and information is never stored. This transaction processing method uses the highest level of security available on the market; Secure Sockets Layer (SSL) encryption that is constantly updated with the latest protection techniques.



Credit card processing

When you place an order, your personal information is stored in a secure section of our server, according to the best practices for secure online credit card transactions. We never collect your credit card information. All transactions are made with the Moneris terminal in store or via Shopify or Paypal, recognized on the market, on our website Castellojeu.com.




We use COOKIES

Like most popular sites, castellojeu.com uses cookies to ensure that your online shopping experience is the best possible. No personal or credit card information is stored in these cookies. Cookies do not compromise the privacy or security of your information. It is simply a way of identifying data from your system to ours to facilitate the management of online transactions. It allows you to save items in the recycle garbage can and those in selection. If you wish, you can choose not to use cookies. We do not need to use cookies to process your order, however, the lack of memory could cause unpredictable and frustrating situations for the consumer in some cases.


Obtaining your consent


By using castellojeu.com you consent to the collection and use of your personal information by our company, whose legal name is Castello, le Monde du Jeu et de la Fête II Inc. for the purposes described in this store's privacy policy.



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