We have three locations in Quebec. Clic Here for all adresses and info!

Well, yes! See the whole history of Castello, in the page The Little Story of Castello Toy Store

Unless we explicitly state otherwise, the prices of our products in stores and online are the same. They are displayed in Canadian dollars. Taxes and shipping costs, if any, will be detailed when you finalize your order.

To purchase a gift card, type Gift Card in the search bar in the header of the site. Then you will be able to click on the model you want and will enter the product page of the gift card with the image you want.

Once you get to the product, you will have to select the value of the gift card you want.

Once put in your cart and once paid, the gift card will be automatically forwarded to you by email whether you have other products in your cart or not.

You will have the option to print this gift card in order to give it to someone.

The gift card can be used online or at the Castello store of your choice. Just bring your hard copy or email to your cell phone or in your electronic wallet if you have it in there.

Please note: The gift card will not be sent by mail and this, even if you purchase other products that we will deliver. In the event that you would like to have a cardboard gift card, you may purchase it in-store or purchase it over the phone toll free at 1-855-538-3383. You will be charged a shipping fee.

Wow, you are a REAL enthusiast! Unfortunately Eve, Castello reserves the right to limit the number of items in a single order. Especially for popular items.

Of course we do! Castello offers many choices of toys comparable to what you are looking for. You'll find in each product page, in the ''You might also like'' section, just a little further down the product page, items in the same style as the ones you're looking at.

Also, you can search more easily with the ''Find a gift'' option present in the main menu bar of the site. You'll be able to store by age, genre, category, all within your budget.

If you can't find it, you can always contact us through the chat. Look for the chat image, at the bottom of your page or by contacting our in-store consultants.

Happy shopping!

In our Quebec City and Montreal stores, we always want you to be rewarded for coming in to do your shopping. We want you to have a great experience in our stores without it costing you more than elsewhere. To achieve this, Castello has established a competitive pricing policy. This means that, BEFORE YOUR PURCHASE, if you find an identical product, at regular price (therefore not temporarily discounted), in a store or in a local advertisement (Quebec and Montreal), and this, at a better price, Castello will give you the same price upon presentation of a valid proof. Bring this proof to the store. The product must be in stock at our competitor. In addition, we will give you a little surprise, as a bonus.

During the global shortage of toys (fall winter 2021-2022), due to the price increases almost every month from our suppliers, online orders will not be able to benefit from this policy. We apologize for this.

The competitive pricing policy is offered with a recent proof of price presented in-store by a competitor with an address in the area of our Quebec City or Montreal stores.

The product must be identical and available in-store at the time you present us with this proof. This policy does not apply to liquidation products, promotional offers. The price presented must be valid at the competitor at the time of purchase and must not have been withdrawn or corrected. Castello reserves the right to limit quantities. This policy may be corrected, modified or cancelled without notice. Some exceptions may apply.

Unfortunately, the birthday party planning service is suspended for the moment.

However, you can find at Castello, all the thematic decoration items needed to make a great party successful (dishes, tablecloth, shawl, goody bags, ...). And this in several fashionable themes.

Unfortunately, no. The arcade was closed following government requests in March 2020, as soon as the Covid-19 pandemic began. No date for reopening has, as of yet, been established.

Absolutely! The transfer of data to the bank is done via the SSL secure payment protocol guaranteeing you a 100% secure purchase. SSL -Secure Socket Layer- is THE encryption standard for secure data transmission over the Internet. It establishes a secure communication channel and ensures the confidentiality of transmitted data. In order to offer you the best quality of service, you can easily pay for your purchases with the following payment methods:

- Visa & Mastercard
- Paypal
- Castello Gift Card

If you have any difficulties in making your payment, please contact our customer service at our toll free number: 1-855-538-3383 and we will be happy to help you.

Nothing could be easier Richard! When you have selected an item in one of the categories, just click on "Add to cart" and you're done!

If an item is priced lower online than in-store, our price match policy will apply for more savings in your pocket!

Pauline, this is likely to happen to you often while browsing our site! All you have to do is create an account and click on the heart-shaped icon on an item and it will be added to your wish list. It's that easy! If you want more information on what you can do with your wishlists, read the answer we gave to Pascale from Montreal, on the subject.

Pascale, websites that have wish list features work much the same way. When you're not ready to buy a product but would like to keep a list of your favorite products, you press the heart-shaped button, next to the product.

These products will accumulate in a section of your personal folder, on our site, that will be unique to you. To access it, press the heart, at the top of our site header.

Once you have put products in your wishlist, you can name your list. Why? So that you can quickly find your different lists that you may have created or had your children make, for all the right occasions. For example, Mark can have his list of birthday gift suggestions and you can start putting your gift ideas for your sister's new baby shower in another list. How do you name this list? Press the pencil at the end, to the right of the word Favorites and write the name of the list you want.

When you add more products to this list, if you get the list wrong, it will be super easy to change their place. You will just have to drag them into the list you want.

You will be able to send your list to all your friends and in any way you want. Look at the top of your "Your Wish List" page under the word "share", you will see the different possibilities: Email, Facebook, etc.. without creating an account for yourself. However, if you want to keep them for yourself, you will have to create an account. If not, the products will not be saved and when you come back to our site, it will be as if you never made this list.

On the day you are ready to purchase the product(s) included in your wish list, you will simply press the "Add to Cart" button below the product included in your wish list.

If you want to add or remove a product from your shopping cart, just click on the shopping cart icon in the upper right corner. Then you can add or remove a product and change the quantity if needed.

Luc, you simply click on the button ''Proceed to checkout'' at the bottom of the page of your cart. The next step will be to register your details. You are not required to create an account but we suggest it (see answer to the question: Why should I create an account?) You will have to enter the following information

-Your email address

-Delivery method (we ship it to you or you pick it up)

-Information related to the shipping address. Start writing it down and don't be surprised if the site is strong enough to know the rest of your address. It's like searching for an address on Google. It's almost like magic.

-Your phone number

Then press the "Continue to Shipping"

On this page you will be asked to choose your shipping method. Once done, press the blue "Continue to Payment" button.

Choose your payment method and enter the information related to your payment method. Please note, only PRO customers can charge to the account or pay by purchase order.

At the billing address, answer the question and if your billing address is different from your shipping address, you will need to enter your billing address.

If you have a gift card, enter the number below your products on the right side of this page.

Then press the blue "Pay Now" button at the bottom of the page and you're done!

Exactly Lucie!

The accepted payment methods are:

- Credit Card: Visa, Mastercard, Diners club, Discover
- Paypal
- Castello Gift Card
- Shop Pay
- Google Pay
- Amazon Pay
- Apple Pay
- If you have an authorized Pro account, you will be able to pay by purchase order as well.

Jean, click here to go to the page of Shipping and Returns we'll explain!

Yes Phil, if your order has not already been shipped. Contact our customer service department immediately during our business hours:

Customer Service

Phone:
- Montreal : 514-400-0046
- Quebec : 418-380-4666
- World Wide (Toll Free) : 1 855-538-3383

Email:

serviceweb@castellojeu.com

A Castello customer service employee will contact you Yann and suggest an alternative that will suit you or we will refund you without any problem.

Tania, to know all about it, click here to access the page of Shipping and returns.

All the details can be found right here on the Shipping and returns.

Definitely Sara. As soon as your order is received by our system, a few seconds after you press the checkout button, you will receive a confirmation email.

You will need to allow a few hours to give us time to prepare your order to perfection.

When your order is ready and leaves our warehouses, you will receive another email, telling you the tracking number for your package.

So it is VERY IMPORTANT to validate your email address when entering it so that you receive these confirmations at the correct email address.

We will find Gilles all your answers to your questions here in the page Shipping and returns.

Contact us, we will help you find your package:

Phone : Choose option 4 at one of these numbers

- Quebec : 418-380-4666
- Montreal: 514-400-0046

- World Wide (toll free) : 1 855-538-3383

or by Email:

serviceweb@castellojeu.com

Definitely Paul! We offer pick-up service at all of our locations. You will be able to select the pickup option instead of shipping once your cart is complete.

Also, now in each of the product sheets, you can see if the product is available at any of our locations.

Once your order is ready for pickup, an email will be sent to you.

Looking forward to seeing you in store.

Read all the information here Marco in the page Shipping and returns.

Mrs. Ginette, you will be very happy to know that we can now easily provide you with this service. If you prefer, you can come to your favorite Castello store and buy anything you want. You can even have us wrap all your gifts as usual. We'll take care of everything and your packages will, at your request, be shipped to your grandchildren out of town, just as if you had placed your order online.

It's the best of both worlds.

Julie, it's simply because we love you and we wanted to thank you for ordering from Castello.

C'est un concept GRATUIT que nous avons créé pour vous donner de belles récompenses ainsi qu'à vos enfants, au moment de leur anniversaire! Cliquez ici, pour accéder à la page Club anniversaire, pour en apprendre d'avantage.

ZERO dollars! That's right, we've thought of another way to save you money. You'll thank us later! All the details are here in the Loyalty Club .

You will find all the details in the page description of the Loyalty Club of Castello.

We have implemented safety protocols for COVID-19 in accordance with public health authorities, including:

- increased hand washing and mandatory wearing of masks for all store personnel;

- regular cleaning and disinfection procedures, especially for high touch surfaces such as doors and counters, and disinfection of payment terminals before and after each transaction;

-- physical distancing measures, including reminder signs throughout the store, floor markers for queues and Plexiglas screens at the cash register.

- limiting the number of employees and customers in our stores at any given time.

Like you, we look forward to seeing your beautiful smile again but are required to enforce this mask rule according to Health Canada guidelines.

Everyone entering our stores must wear a mask that covers the nose and chin, unless medically exempted or under the age of 10.

Absolutely! We offer a free, no-touch, in-store pickup service (we call it, drive-thru). Simply shop online and select the In-Store Pickup option. We will send you a confirmation email when your order is ready for pickup. When you arrive, simply stay in your vehicle and call us when you get to the store you've chosen - staff will bring your order and load it into your vehicle for you. Drive-Thru pickup is available exclusively at the Mount Royal Avenue, Montreal and Ancienne-Lorette, Quebec locations. The phone numbers to reach us upon arrival are - For Montreal: 514-400-0046 ext. 231 - For L'Ancienne-Lorette: 418-380-4666 ext. 213

NO

For the moment, Public Health has not asked us to do so, so no, you do not need to be vaccinated or have a vaccination passport to enter our stores. However, don't forget your mask as it is still required.

Like you, we look forward to seeing your pretty smile again but are required to enforce this mask rule.